Provides assistance at special events as needed. Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Monitors patron activity and profitability of all assigned players. Completes all Salesforce task requirements in a timely manner reviews all monthly metrics with manager and sets quarterly goals.ĭevelops and maintains technical skills to maximize use of patron data systems.Įstablishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.Īchieves departmental sales and growth goals.ĭevelops in-house invitation lists for special events and other significant hosting events.Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Īttends and aids in the coordination of special events.Įxhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.

Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.ĭevotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. Highly knowledgeable of Credit procedures, if applicable. Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages assists with special requests.

Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.ĭevelops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.Īttracts and manages customers through weekly telemarketing and in-person contact on the casino floor.

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